THE GENTEX ADVANTAGE
BUILT THE WAY IT'S SUPPOSED TO be!
"Service staff were very helpful and knowledgeable when there were maintenance or operational issues."
- Spencer Gyori, 4M Energy
RESPONSIVE
As global leaders in the manufacturing, service and supply of heating and pumping equipment, understanding the needs of our customers is an integral part of our operations. Through ongoing surveys, market research and listening to what our customers say, we are responsive to their needs, creating effective solutions to maximize success.
When our customers demanded quicker delivery times, we listened by introducing our Stock Units. Stock Units have decreased our production time by 35-45%, resulting in quicker delivery times. When our customers began to request that we service their existing equipment, we dedicated a portion of our facility to service work. When our customers demanded a quicker turnaround, we responded through building a brand new 14,000 sq. foot service facility.
By responding to customer demand, we carry over 2 million dollars’ worth of inventory, allowing for quick shipment and reducing downtime. When our customers need their parts immediately, we listen by accommodating them with an on-call parts salesperson.
Together, with our customers, we are constantly seeking more ways to provide better equipment and service. When our customers speak, we listen!
" Always a timely response, and available after hours."
- Carl Vogstad, FourQuest Energy
INNOVATIVE
We strive to produce the best equipment, service and supply in the marketplace through innovation.
As manufacturers, we dedicate engineers solely to research and development to create leading-edge technologies in our equipment, ensuring maximum success for our customers. By engaging in programs such as the Natural Sciences and Engineering Research Council of Canada (NSERC), Industrial Research Assistance Program (IRAP) and Scientific Research and Experimental Development (SR&ED), we are continuously adapting new technologies. Whether it’s increasing efficiencies or decreasing our carbon footprint, we strive to remain global leaders in the design and manufacturing of heating and pumping equipment.
As one of the original providers of service on existing oilfield equipment, we remain innovative through building a dynamometer to test our heaters and triplex pumps, ensuring high quality repairs with a turnaround time that keeps our customers satisfied.
With an unprecedented parts inventory that rivals that of major supply chains in Western Canada, we continuously update our supplier list to provide the best components available to our customers.
At GenTex, we are never satisfied with the status quo, always looking to be a step ahead of demand!
"This is an excellent product! I only wish I that I could have had more operating hours so I could provide you with more feedback. I hope to be able to add more equipment in the future."
- Brent Schaefer, Glacier Water Heating Service Ltd.
KNOWLEDGEABLE
Our history dates back over sixty years. Our evolution from a service company to a manufacturing company helps us build the equipment that we used to operate. We can draw on knowledge and experience of what our customers deal with on a daily basis. We know because we were there too.
With this operational and equipment knowledge and experience, we understand the industry, the equipment and the urgency when working in oil and gas.